🤖 When AI Replaces the Human Who Trained It – A Wake-Up Call for Employers

A recent story from the Commonwealth Bank of Australia has captured global attention.

An employee, Kathryn Sullivan, confronted the CEO after being made redundant — shortly after she helped train the AI chatbot that replaced her role.

While this incident highlights the speed of technological change, it also raises important questions about how organisations introduce and manage AI in the workplace.

At MyHRFiji, we see several key lessons:

🔹 Human Impact Matters

Behind every automation decision is a person. Ethical communication, empathy, and transparency must guide every stage of technological transformation.

🔹 Automation ≠ Simplification

AI may bring efficiency, but removing human experience too quickly can lead to service gaps, operational risks, and damaged trust.

🔹 Leadership Responsibility

AI adoption isn’t only a technical shift — it’s a cultural and governance challenge. Leaders must ensure that workforce transitions are planned, humane, and supported through retraining.

🔹 Reskilling for the Future

The future of work depends on collaboration between humans and technology. Organisations that invest in continuous learning and adaptability will be the ones that thrive.

AI can empower the workplace — but only when it’s designed to enhance human value, not replace it.

#AI #HumanResources #FutureOfWork #Leadership #EthicalAI #MyHRFiji #PeopleAndCulture #WorkforceTransformation